Find phone numbers and contact information at VA Finger Lakes Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
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Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical recordsonlineor request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VAFinger Lakes health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Support for Law Enforcement and First Responders
VA Finger Lakes Healthcare System is grateful for your service to our Community. Together, we can support Veterans who are experiencing hardships by providing easy access to resources.
If you are a Veteran in crisis, dial 988 and press 1
or talk to someone live online here
Bath Phone Numbers
Bath VA Medical Center:
VA Police:607-664-4768
Bath VA Behavioral Health Clinic: 607-664-4300
Bath Urgent Care: 607-664-4000 (Monday-Sunday, 8:00 a.m.-7:00 p.m.)
Veterans Justice Program Coordinator:
Canandaigua Phone Numbers
Canandaigua VA Medical Center: 585-393-7100
Canandaigua VA Police:585-393-8323
Canandaigua VA Behavioral Health Clinic: 585-393-7252
Veterans Justice Program Coordinator: 585-208-2108
Rochester Calkins VA Behavioral Health Outpatient Clinic: 585-463-2688
National VA Homeless Call Center: 877-424-3838
National Woman Veterans Call Center: 855-829-6636
Veterans Eligibility: 585-463-2687
Questions to ask if you encounter a Veteran in crisis:
» Did you serve in the military?
» Did you serve in a war zone?
» What branch did you serve in?
» Can I assist you in getting services?
» Would you like to speak to someone now?
» Are you a patient at the Canandaigua, Bath or Rochester VA?
Effective Action Tips
» Notice signs and symptoms
» Ask about Veteran status
» Spend time listening
» Speak simply, briefly, and slowly
» Not responsive may not equal noncompliant
» Alcohol and drug abuse may be a sign of PTSD
» Anger and fighting may be a sign of PTSD
» Women Veterans can have PTSD
Suicide Prevention Warning signs
» Threatening to hurt or kill self
» Feeling trapped, like there’s no way out
» Looking for ways to kill self
» Abusing drugs or alcohol
» Withdrawing from friends or family
» Having dramatic changes in mood
» Feeling hopeless
» Talking or writing about death or dying
» Giving away possessions
Veteran Specific Risks
» Frequent deployments
» Deployments to hostile environments
» Exposure to extreme stress
» Physical/sexual assaults while in the Service (not limited to women)
» Length of deployments
» Service-related injury
Myth:
Asking about
suicide will plant
the idea in a
person’s head.
Reality:
Asking does not create suicidal
thoughts. Asking simply gives the
Veteran permission to talk about
their thoughts or feelings.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Finger Lakeshealth care.
Mailing address
Bath VA Medical Center
76 Veterans Avenue
Bath , NY 14810-0810
Main phone: 607-664-4000
Mental health clinic: 607-664-4300
Canandaigua VA Medical Center
400 Fort Hill Avenue
Canandaigua, NY 14424-1159
Main phone:585-393-7100
To use TeleType (TTY) services:711
A – F
Freedom of Information Act (FOIA)607-664-4823
G – M
Grounds Canandaigua VA585-393-7432
Homeless Veterans585-313-8692
Integrity & Compliance & Integrated Ethics607-664-4810
N – Z
Post 9/11 Bath(607) 664-4542
Post 9/11 Canandaigua(585) 393-7412
Recreation
Canandaigua VA585-393-7370
Bath VA607-664-4454
Transportation Canandaigua VA585-393-7431
Whole Health585-393-8583
Women Veterans 607-664-4662
The Office of Public Affairs canassist local media with queries, interview requests, and expert information about the VAFinger Lakes Healthcare System.
Lydia Delgado
Public Affairs Officer
VA Finger Lakes health care
Phone:
Email: lydia.delgado1@va.gov
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by Bath VAMC
Email: VHABANFOIARequests@va.gov
Fax:
Mail:
Bath VA Medical Center
FOIA Officer
Building 76 Office 229
76 Veterans Avenue
Bath, NY 14810
For questions about your request to Bath VAMC
Phone:
Requesting records maintained by Canandaigua VAMC
Email: VHACANFOIARequests@va.gov
Fax:
Mail:
Canandaigua VA Medical Center
FOIA Officer
Building 1 Office 108
400 Fort Hill Avenue
Canandaigua, NY 14424-1159
For questions about your request to VA Finger Lakes
Phone:585-393-7661
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Finger Lakes.
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Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone:800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont AvenueNW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online:https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018
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